Deepak Thayil
Working tools, built with AI.
Six Sigma Master Black Belt and technology leader with 23 years across BPO, business services and production. I design the workflow, data model and logic. The code is written with Claude.
Built with AI.
Each tool opens in a new tab and runs in your browser. Companies and data are fictional; where AI appears, it is simulated.
Automation Payback Calculator
Enter one process and see hours freed, cash actually saved after tool costs, payback, and whether a process fix, rules or AI is the right route.
Open the calculatorSummit Ridge Control Tower
Order-to-invoice performance for the sample company, with a control chart that separates real signals from routine noise, before and after the roadmap.
Open the dashboardException Triage Desk
Set how confident the AI must be, the value it may approve alone, and the audit sample, then see workload, error leakage and whether it passes a go-live gate.
Open the deskSkill Studio
A self-paced app for everyday digital and AI skills: 13 topics from Excel and PowerPoint to online safety and prompting, with quizzes, a shortcut drill and practice tasks.
Open Skill StudioSOAP Notebook
A clickable design prototype for a solo practitioner's patient notes, with simulated AI drafting and follow-up tracking. Fictional data; not for clinical use.
Open the prototypeStudy Room
A gamified exam-revision app I built for my own two children, who use it daily: races, matches, a family league, an exam countdown and a parent view. Demo copy with placeholder players.
Open Study RoomMeasure first. Then automate.
The same four steps, whether the answer turns out to be AI, simple rules or no technology at all.
Measure today
Volume, time per item, cycle time and error rate, from the data or a short timed sample.
Remove before automating
Cut steps, approvals and rework that exist out of habit. Many gains need no technology.
AI only where it fits
AI for messy inputs, rules for structured ones, and a person approving anything risky.
Capacity is not cash
Hours freed are counted separately from money saved, net of tool and review costs.
order-desk hours a month.
From a sample assessment I wrote for a fictional distributor. Most of the gain came from data and policy fixes; AI was used in one step only.
Results from earlier roles.
From SLA penalties to overachievement bonuses
A forecasting and staffing model, built in Excel so the operations team could run it, took a large professional-services account from paying penalties to earning bonuses.
Read the caseA global real-estate footprint cut by nearly 30%
Discovery sessions and baseline analysis on a global optimisation programme, delivered ahead of schedule.
Read the caseOperations first. Technology second.
I came up through operations and quality, not engineering, which is where the habit of measuring before building comes from. I don't write code by hand: I design the solution and own the logic, and build it with AI.
- Six Sigma Master Black BeltIndian Statistical Institute. Ran improvement portfolios against ROI targets in large outsourced operations.
- Operating-model design at scaleMapped processes across about 32 countries through 50+ structured workshops for a global production business.
- Measured AI adoptionTook internal AI assistants into production and cut guideline look-up time from 4–5 minutes to about one minute per item.
- Staffing and forecastingBuilt the model that took a professional-services account from paying SLA penalties to earning overachievement bonuses.